交通专业毕业论文(最终版)

Abstract

As a city foreign civilization window, the passenger service quality in subway system get more attention from passengers, so the metro passenger service level has been improvement in continuous, and improve passenger satisfaction, so in order to make an objective and quantitative evaluation to the level of Beijing metro passenger service quality, find out the differences between service status and travel demand and improve the quality of Beijing metro passenger service. In fact, the development of subway system in our country is still in the initial stage, in order to make urban subway system can be truly embody the people-oriented, people should attach importance to the subway service level at the very start, and improve the service level, this paper is based on the principle of systematic, scientific, feasibility, orientation, and from five aspects include operating, performance, comfort, economy, to construct subway passenger service quality.

Key words: service quality; analytic hierarchy process;fuzzy evaluation