客户满意度调查表 模板

Company Name Address Tel: Fax:

CUSTOMER SATISFACTION QUESTIONNAIRE No. 编号： Dear Customer, We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us ensure that we continue to improve our management systems and our service to Customer Name 客户名称 Address 地址 TEL 电话

FAX 传真

Please tick the appropriate box to indicate your degree of satisfaction. 请勾选评分等级. Excellent 5 非常好 Satisfied 4 满意 Neutral 3 一般 Dissatisfied 2 不满意 Poor 1 非常差

Rating 分级 OVERALL 整体评分 Overall Performance 整体分值 PRODUCT 产品评分 Quality 质量方面 Innovation Ability 创新能力

CUSTOMER SERVICE & COMMUNICATION 客户服务及沟通 Easy-to-contact / Responsiveness 响应性 Quotation / Order process 报价及订单处理 On-time delivery 及时交货 Complaint Process Problem投诉受理 solving 问题解决方式 Remarks (How can we improve our service to you?) ( optional) 请提出建议以便改进.(可选)

Completed By: 填表人:

Date: 日期: 2013.11.13

Thank you for taking time to complete the Questionnaire. Please fax your results to 86-512-6725 9661, or e-mail to Premie@premier-suzhou.com. Thank you.