Sheraton Sanya Resort Position: Convention Service Coordinator Department: Convention Services Initiated by DOSM: Approved by GM:

三亚喜来登度假酒店 职位:会务协理 部门：会务部 市场销售总监拟搞：吴肖娟

Standard & Procedure Dept. Head: Belinda Goh

标准与程序 部门总监：吴肖娟

Task: Communications Standard : 1. 2. 3.

总经理批准： 福特 任务：沟通

Date:31-May-2010

Code:OH-SM-CS-D001 标准： 1. 2. 3.

日期： 2010 年 5 月 31 日 序号 ： OH-SM-CS-D001

Effective communication with other departments from time to time to ensure accurate and uninterrupted flow of information. All details and coordination of catering events will be communicated by BEO. Convention Service associates will coordinate between the customer and the hotel prior, during ad after each event and take responsibility in internal and external communication.

有效的与各部门沟通，并确保得到最新、准备的信息。 派发宴会通知单。 宴会销售人员在活动过程中应负责内部及外部沟通工作。

程序： Procedures: 1. Update concerned department regularly , such as : Group-room sales , front office Bus& car –concierge Seasonal dish –F&B Special promotions, wine list –F&B Fill in the BEO regarding to the agreed arrangements with the client, and deliver to the concern departments through Delphi in time. General inclusions are : Front Office F&B Engineering Finance Security With copy to Excom members. For major or high profile events , the convention service associate will assemble a coordination meeting to introduce the key personnel of hotel to the organizer of the event(e.g.: Service manager , front office manager, DOCS, DOSM , etc. ) A run down of all arrangement of the event will be covered in the meeting. When necessary, minutes will be taken and distributed to all in attendance. 定期收集整理相关部门信息，内容如下： 团队—客房销售部，前厅部 中巴—礼宾部 季节菜—餐饮部 酒水特价—餐饮部 2. 根据客人要求填写宴会通知单，并通过 DELPHI 及时派送给相关部门， 通常情况下，派送部门如下： 前厅部 餐饮部 工程部 财务部 保安部 并抄送给行政委员会成员 3. 在大型活动之前，宴会销售人员就组织活动前协调会。介时此次活动相 关的主要服务负责人员、大型活动主办单位代表应出席(如前厅经理，服 务经理，市场销售总监等),并在会议过程中将大型活动具体细节最后确 认。 1.

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Printed Date: 08/19/13

151117374.doc Communications

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