REAL END USER — BROWSER BASED WEB APPLICATION MONITORING

Performance is critical to a web site’s success. When users cannot browse or complete key transactions, they abandon your web site or, worse, switch to the competition. Make sure your users are getting the quality experience you planned for, and invested in, by monitoring your web site’s performance.

Compuware Gomez User Experience Management, part of the Compuware APM solution, measures web, mobile, native mobile, cloud and streaming application performance as experienced by real users. Gomez User Experience Management is the only SaaS solution that quantifies the impact of application performance on real-user experience, customer satisfaction levels and business results, such as conversions and abandonment rates.

Gomez User Experience Management collects real-time performance data from your users as they interact with your web and mobile sites, capturing:

user characteristics by geography, ISP, browser version, device and connection speed

technical performance; page and object download times across all browsers, devices and geographies; “perceived render” times; response times for AJAX requests and the performance of video content

KPIs, such as page and video views, conversion and abandonment rates and user satisfaction levels

real-user performance relative to your industry peers.

Single web and mobile User Satisfaction Maps with drill-down isolation of geographic-based problems and how performance varies by browser, device, OS and page.

GOMEZ USER EXPERIENCE MANAGEMENT KEY BENEFITS

Deliver great user experiences: Understand performance differences across all browsers, smartphones and tablets and know immediately when customer satisfaction is threatened by performance issues.Maximize revenue: Monitor revenue-generating pages and transactions, and identify the impact of slow response time on business goals like conversion and page views.

Optimize web and mobile application performance: Reduce operational costs with faster detection and triage of problem resolution based on business impact.

Effectively monitor the most complex Web 2.0 applications: Improve performance by measuring application request timing inside AJAX, Flash, Flex and Silverlight applications.

Understand the impact of third-party providers: Measure the performance of third-party services (i.e., CDNs, shopping carts and news feeds) to ensure they won’t jeopardize conversion rates and brand.

“At Photobucket, we take our members’ online experiences very seriously. We measure our end users’ actual web experiences from within their browsers, as they visit and interact with our web pages. This helps us to rapidly detect performance issues in real time, to understand precisely which user segments are experiencing problems and to prioritize corrective actions. Gomez User Experience Management not only ensures that Photobucket successfully delivers millions of page views to its members but also ensures the efficiency of our operations team.”

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Jim Goss, Vice President of Operations, Photobucket